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The largest merger of two chartered banks in Canadian history happened on June 1, 1961 – The Canadian Bank of Commerce (established 1867) and the Imperial Bank of Canada (established 1875) merged to form the Canadian Imperial Bank of Commerce (CIBC). Its history spans nearly two centuries and is full of adventure and enterprise
As a CIBC customer, you should expect nothing less than the best possible service every time you deal with one of our representatives in person, by letter, on the telephone or when doing your banking electronically through our automated banking machines orOnline Banking.
Our aim is to build a long-term relationship with you. The foundation of this relationship is our Service Commitment – to anticipate and exceed your expectations. Our Service Commitment sets out the standards that our customers can expect from CIBC and that wedemand of ourselves.
Everyone At CIBC Is accountable to you, our customer. From the Customer Service Representative in your branch/business centre to the President and Chief Executive Officer – everyone at CIBC is accountable for our Service Commitment.