Best Small Business VoIP Service in Canada

Best Small Business VoIP Service in Canada

Small Business VoIP

Voice-over-Internet-Protocol (VoIP) for business communication systems are based on internet connectivity. Companies can get facilities like calling and texting at significantly lower costs as compared to landlines. If you’re considering investing in VoIP systems for your organization, you’ll also get advanced features like automated attendants and built-in video calling that can be used for conferencing, connecting with vendors and customers, and various other activities.

Choosing from the various system providers with their varied pricing and features can be a complex task. We have conducted a careful evaluation of the options available today so you can make an informed decision about the best system for your company. Read ahead and understand everything you need to know about VoIP systems for small businesses.

Best Small Business VoIP Canada

Top 3 VoIP Service Providers Suitable for Small Businesses

Ring Central – Available for Packages Starting at $19.99

Call Now: 1-888-416-4565

Ring central is suitable for small businesses and includes facilities like unlimited calls across Canada and an automated attendant to take incoming calls without the need for human supervision.

Pricing Structure

  • Minimum cost is $19.99 per user per month, companies can sign up from two to 19 users per year. This Essentials plan also includes unlimited calling and unlimited texting
  • Optimum balance of great features, economical pricing structure, and functionality
  • Discounted prices available for higher volumes
  • Standard plan suitable for up to 100 participants at $24.66 per month. Additional features include unlimited audio conferencing and video meetings.
  • Premium plan available at $34.99 per user on a monthly basis. Additional facilities include unlimited call recording, analytics, and integration with outside business software.
  • Ultimate plan available at $49.99 per month per user. The plan also provides unlimited storage and reporting on device status.


  • High-definition video conferencing for meetings where up to 200 people can participate. Businesses can avoid the need for investing in a third-party meeting service.
  • Automated attendants that greets incoming callers and routes them to the appropriate recipients without the need for human supervision.
  • Intermediate and advanced software versions that allow users to connect call data with most commonly-used applications like Slack, Salesforce, and others.
  • A mobile app makes it possible for businesses to use their own devices. This BYOD facility from RingCentral makes it possible for businesses to avail of a flexible cell phone program for their workforce.

Facilities for the COVID-10 Situation

RingCentral is offering temporary solutions to users for assistance during the Coronavirus pandemic. Office Premium Tier is provided free of cost to K-12 educators, non-for-profit organizations, and healthcare workers. The features included are free automated attendant and video conferencing for a maximum of 100 people.

VoIP Much Phone Company – Available at CAD $17.11/Month

VoIP Much offers several benefits for small businesses that you might find useful. Economical rates is only one of the many positives.


  • High-grade business phone services available at $17.11 per month including local calling charges to more than 1,000 cities in Canada, exclusive of locations like Yukon, Nunavut, and NWT.
  • Expanded local area across Canada and unlimited calling
  • No fixed contracts
  • Local calling rates to locations in the US, excluding Alaska
  • Facility for porting your existing number free of cost by way of Line Number Port (LNP)
  • Availability of an incoming local phone number, businesses can choose any city they want from locations across Canada or the US.
  • Accessibility to more than 2,000 exchanges or rate centers which typically include multiple area codes across Canada and the US. You can also get access to over 30 countries.
  • More than 30 calling features provided, including Caller ID, Call Waiting, Voicemail, and various others.

Equipment Needed

  • A physical address in the US or Canada, PO boxes not accepted
  • Credit card issued by any North American company including American Express, Visa, Discover, or Mastercard
  • Debit card issued by any North American company including Mastercard or Visa
  • Softphone with the option of using your own device or purchasing an unlocked handset from VoIP Much
  • PC or mobile softphone, IP/VoIP phone, regular or cordless handset
  • High-speed internet connection such as Fiber, DSL, or Cable

To get started, you’ll set up an Analog Terminal Adapter (ATA) or VoIP phone connecting your telephone and internet.

Diallog Business Solutions
Available at $19.99 Per Month Per User

Diallog Telecommunications is popular because of the widest range of applications and solutions it provides to businesses in Canada. The company was first established in the year 1998 and has telecommunications options for organizations of all scales ranging from small and medium to large-scale. Users can expect nothing but high-grade customer service, reliability, and affordability from Diallog.


  • Customized packages to meet the needs of all kinds of businesses
  • Significant cost savings since you can eliminate the expense of setting up and maintenance
  • Suitable for companies working with remote employees, provides all the facilities of an onsite phone system
  • Scalability to match the expansion needs of any company
  • On hold music
  • Call forwarding
  • Call waiting
  • Voicemail to email
  • Security applications
  • Unlimited calling across Canada
  • Unlimited calling to local areas
  • Unlimited calling to the US

Evaluation Criteria for Determining the Appropriate Choice of VoIP Systems

You’ll want to keep several factors in mind when choosing the best business phone system provider for your company. High on your list of priorities should be the functions and features they provide and whether these facilities align with the needs of your organization. For instance:

  • Support for the given number of employees in the company with adequate provisions for accommodating a growing workforce in keeping with future expansion.
  • Availability of features like standard calling with Caller ID and voicemail
  • Additional functions like ring groups with the required number of extensions, automated attendants or voice menu systems, and on-hold music.
  • Provisions of unified communication systems that also have instant messaging and video conferencing.
  • Reliability and assurance that the system will remain functional and not hamper the working of the business with frequent breakdowns. This feature is critical in the case of cloud-hosted solutions.
  • Percentage of uptime during a particular year. Anything less than 99.999% and you’ll want to make sure that the provider is making the necessary efforts to resolve the issues.
  • Terms and conditions in the service-level agreements regarding the guaranteed uptime. Many phone system providers offer money-back terms if they’re unable to provide a specific uptime percentage.
  • Customer support facilities offered by the provider. Not all businesses can have an in-house IT team. Accordingly, you’ll need a system provider who can handle all queries via multiple resources, both online and offline.

On-Premises Systems as Alternatives to Cloud-Based Systems

In case you find that cloud-based systems are not appropriate for your organization, consider opting for a phone provider that offers on-premises communication systems. As in the case of cloud-based systems, all the PBX equipment is hosted in the cloud. But, if you opt for on-premises systems, all the equipment will be housed within the business. You’ll likely pay higher upfront costs as compared to cloud-based systems.

VoIP for Small Businesses is a More Practical Option

As a small business owner, you might find that your company can function efficiently without the need for a phone system with onsite desk phones. If you think that mobile phones are adequate, consider opting for a virtual phone system that connects the business number with mobile phones. Callers trying the business number will reach an automated attendant who can direct them to the right employee or department who can help. The only difference is that instead of reaching a landline, callers will reach the employees mobile phones.

VoIP is ideal for small businesses that have solo entrepreneurs working with a remote team that operates out of locations across the globe. You’ll also find that you get access to all the essential features of high-grade communication systems without having to invest in a lot of capital and purchase the necessary equipment.

Essential Features that All Small Business VoIP Systems Must Have

Before finalizing your cloud-based systems provider, check for these essential features that you’ll need. Here’s a checklist to go over.

  • Unlimited calling
  • Ring groups connecting to multiple extensions
  • Automated attendants with voice menus
  • Call recording
  • Voicemail
  • Extension dialing
  • Voicemail to email
  • Call forwarding
  • Call queues
  • Video conferencing
  • Instant messaging
  • Virtual meetings
  • Indicators signaling presence
  • Integration with tools like Microsoft Office
  • Reliable and efficient customer support
  • Overall good sound quality
  • Minimal downtimes
  • Toll-free numbers
  • Mobile Apps
  • File sharing facilities

Once you have confirmed that the provider offers all these features, evaluate the pricing structure. Ensure that the pricing plans are economical for a team with 20 or fewer members. You’ll want a communications system that has can be easily set up with the minimum cost. Check that the service provides a high-grade call experience and is convenient to use by employees who are not necessarily tech savvy.


Business owners looking for reliable VoIP services in Canada can rely on these three top companies for their telecommunications needs. For more information and a side-by-side analysis of your options, check out our pages at Trust us to bring you updated details of the service providers available and make an informed choice.